Service Guarantee
Refund Policy
Last Updated: November 2025 · Clear & Fair Software Guarantee
1. 14-Day SaaS Subscription Guarantee
If you are not satisfied with your new GCC-Startup Basic, Team, or Pro Plan subscription within the first 14 days of initial purchase, contact our billing team for a 100% refund—no questions asked.
2. Custom Software & Digital Engineering Milestones
Custom software engineering, UI/UX design sprints, and cloud integration projects are billed against clear milestone deliverables. If a sprint deliverable does not meet the agreed specification in your Statement of Work, we remediate it at zero cost or refund the uncompleted milestone.
3. How to Request a Refund
Email support@gcc-startup.com with your account email or invoice number. Approved refunds are processed within 5–7 business days back to your original payment method.